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What countries do you deliver to?
Currently, we deliver to the Republic of Ireland and the United Kingdom. We can cater for offline orders to other European countries. Please contact orders@tulipblinds.com with your requirements.
Do you offer any discounts?
From time to time, we may offer discounts and/or special offers on our products, although, all of our products are competitively priced for the retail market. If you are a trade customer, you could avail of our trade pricing. To register for a trade account, click here. Check our social media or register for our newsletter for the latest news and updates.
How long does delivery take?
All orders are shipped the same day (if ordered before 11:30am), by post or courier (depending on item size). Customers should expect their delivery to arrive within 1-3 days after ordering. If you have placed an order and has not being delivered within this time-frame, please contact us and we will try to assist in tracking your item(s).
I have a question about an item. What is the best way to contact you?
You can contact us by Web Chat, Email or by phone. Our normal operating hours are Monday to Thursday from 8:30am till 5pm and Friday from 8:30am until 4:30pm.
I have purchased a BREL™ item but I need support on setup or installation. Where can I get this?
BREL have many how-to guides on pairing, adding devices, setting limits, etc. Click Here to access their manuals. If you have any issues that are not covered in these manuals, you may contact us and we will try to support your query where possible.
I need a part for my blind but I don't see it on your website. Can you source me a part?
Sometimes. It depends on the part and whether our suppliers can supply the part or something compatible. Feel free to reach out to us and we will be able to determine on a case by case basis. For Brel Items, we can source whatever is on their online catalogue.
I have a problem with one of our items or order. Can I return it?
We only accept returns on the following conditions.
1). It arrived damaged and is reported to us immediately.
2) If it is under warranty and not exposed to conditions that may void the warranty.
Items outside of warranty or fitted incorrectly are not covered.
What payment methods do you accept?
We accept payments via Revolut, which all card payments are also processed by. We are not accepting any other forms of payment at this time on our retail store.